Hearing and Supporting the Voice of the Patient

Lake Norman Regional Medical Center is a true leader in patient and family engagement.  The leadership of Women’s Services hosted a patient panel for the staff and administration from labor and delivery, postpartum and nursery units.  The three patient panel willingly shared their powerful birth experiences and offered meaningful feedback to the staff.  Responding to a need in the community, Lake Norman is also hosting a support group for all women who did not have the birth experience they were expecting and who have experienced the loss of an infant or child.  This exemplary work in patient engagement will enhance the care provided by the staff at Lake Norman and provide a needed service to women in the Mooresville area.